top of page

Refund Policy

Midnight Water Network Analysis

Last Updated: [06.02.2025]

1. Introduction

At Midnight Water Network Analysis, we strive to provide high-quality water network analysis services to meet the needs of our clients. We are committed to ensuring that our services are delivered as promised. However, if you experience any issues with the services provided, we offer a refund policy in the event of failed services.

2. Eligibility for a Refund

A refund may be requested if the service fails to meet the standards agreed upon in the service agreement, or if the deliverables are not provided as outlined. To be eligible for a refund, the following conditions must be met:

  • The service was not delivered as agreed, or there was a material failure in the analysis or recommendations.

  • The refund request is submitted within 14 calendar days from the date the service was completed or delivered.

  • The service failure is not due to circumstances outside of our control, such as incorrect or incomplete data provided by the client or unforeseen technical issues.

3. Requesting a Refund

To request a refund, please follow these steps:

  1. Contact Us: Send a written request to our customer service team at [email address] within 14 days of receiving the service, outlining the reason for the refund request.

  2. Provide Supporting Documentation: Include any relevant documents, reports, or evidence showing that the service was not performed as expected. This may include emails, meeting notes, or technical reports.

  3. Review Process: Upon receipt of your refund request, our team will review the issue and determine if a refund is warranted. We may reach out for additional information or clarification as needed.

4. Refund Approval & Process

Once your refund request is reviewed and approved, we will process your refund within 10 business days. The refund will be issued through the original payment method used for the transaction.

  • Refund Amount: The refund will be the full amount paid for the service, minus any transaction fees or charges, if applicable.

  • Partial Refunds: If the service was partially completed, a partial refund may be issued based on the work completed.

5. Exclusions

Refunds will not be granted in the following situations:

  • Client Errors: If the failure was due to inaccurate or incomplete data provided by the client, or if the client failed to follow the instructions or recommendations given.

  • Change of Mind: Refunds will not be issued for change of mind or if the client is dissatisfied with the results despite the service being performed as agreed.

  • Force Majeure Events: If the failure was due to circumstances outside of our control, such as natural disasters, strikes, or other unforeseen events that affected our ability to complete the service.

6. Final Decision

Midnight Water Network Analysis reserves the right to make the final decision on all refund requests based on the specific circumstances of the situation. We will work with our clients to resolve any service-related issues in a fair and timely manner.

7. Contact Information

If you have any questions or need assistance regarding our refund policy, please contact us at:

Midnight Water Network Analysis
[Email Address]
[Phone Number]

bottom of page